Professional Standards

The Greater Gateway
Association of REALTORS ®

The Ombudsman Program

What is the Illinois REALTORS® Ombudsman Program?

The Ombudsman Program is a structured communication and problem-solving service available to consumers and members of the Illinois REALTORS® throughout the state to address complaints and questions that may be ethical, transactional, technical and procedural in nature.

Real estate transactions can be complex. For members of the public, it helps to have someone knowledgeable about real estate practices to answer basic questions or work to resolve minor disputes.

How it works: Any member of the public or an association member who has a question about or dispute with a REALTOR® can get assistance. The case will be assigned to a specially trained Ombudsman who will work with a complainant to resolve the issue.

If you have more questions call Illinois REALTORS® at (217) 529-2600 from 9 a.m. to 4:30 p.m. Monday through Friday (Closed major holidays).

Upon receiving the request form an Ombudsman will be assigned and information relayed.
Illinois REALTORS® Ombudsman will initiate communication with the “Complainant” no later than one business day after receipt of assignment.

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