Professional Standards

The Greater Gateway
Association of REALTORS ®

The Ombudsman Program

The Ombudsman Program is a structured communication and problem-solving service available to consumers and members of the Illinois REALTORS® throughout the state to address complaints and questions that may be ethical, transactional, technical and procedural in nature.

Upon receiving the request form an Ombudsman will be assigned and information relayed.
Illinois REALTORS® Ombudsman will initiate communication with the “Complainant” no later than one business day after receipt of assignment.

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